Over a week ago (Sept 14) Fowler responded no mirror slider for our
daughter ‘s WIR and no further action for our Niches next to Fireplace, our
daughter and ourselves were so much disappointed. We feel we can’t stand anymore to wait for
our turn to express our appreciation for Fowler building our dream house …The
following is highlights of our difficult building journey with Fowler:
·
* a) Our tender acceptance was Sept
2, 2010
* b) We were patient to wait for 6 months (excluding 1 month Xmas
break) for our building contract on Apr 1, 2011
c) We were more patience to wait other 2,5 month
for Fowler to log on our application with the Council on Jun 10, 2011 and
continued to wait another 4,5months to
get our final development approval on Oct 21, 2011
d) We were much more patient to wait another 2.5 months (excluding 1 month
Xmas break) to get our Construction Certificate on Feb 7, 2012
e) Since our site finally started
on Feb 17, there was a number of hiccup particularly we suffered the loss of
our beloved plant, unnecessary huge cost ($27,3k) for our underground water
tank and long defect list on our frame inspection…However, we have never
voiced our problem in the public forum and we still hope for our happy ending
with Fowler …..
It
was the first time I were into tears in the middle of re-tell the story of mirror
slider and Niche basement to our SS (I was grateful for SS to organize our house jobs after 5pm on Friday, Sept 14) . On the next day, I have clearly recognized that the issue is
NOT rarely happened but very much “matching” with all our over 2
years painful journey with
Fowler so that I shouldn’t allow Fowler take our normal and happy life
away anymore ….
But our 10 years old daughter took this issue on her way….She talked the
issue to her school friends and her friends wrote the below letters and planned to
ask their parents to drop them at our building site to protest against
Fowler ….
Sorry we can't upload document of kid protest letter here as it is not in type of photo image
Those kid viewpoints on this 14th Sept, 2012 problem have alarmed us....because the
issue directly involved with the love and lights of our life _ our 10 years old
daughter and we need to hear our kid voice. It is not a dispute anymore, it is a justice. Yes, it is a justice for our next generation. Hence, we have the following
summary which we will log on the complaint to the NSW Department of Fair
Trading as Fowler complete building our house and for this stage we put our story on
the Product Review Page
1)
Recently, we found a missing
mirror slider for WIR (our daughter bedroom) and Niche basement next to
Fireplace. I thought Fowler again forgot these 2 items and mentioned to SS to
add these 2 items into our house. However,
Fowler’s Operation Manager responded that we did not pay for these 2
items so that we won't get them.
2)
I tried to scan all emails (on
the tender stage) between me and the Sale Consultant in which I clearly requested to have those 2 items and then Sale Consultant clearly accepted to
freely provide those 2 items which were included in our modified design.
3)
Regarding the Niche basement
next to the Fireplace as per Modena display home, I wrote request to the Sale
Consultant, she wrote back the acceptance (See the attached files). All normal builders must send the approved
construction plan to their clients BEFORE the site start, but we never have
it!!! Therefore, we were unable to check if there is that Niche basement next to
the Fireplace and our Fireplace dimension as per the Modena display home.
Actually, Fowler have completely forgot that Niche and Fireplace.
 |
| We have requested exact fireplace and the niche frame on the both sides of the fireplace as per Modena display home. Fowler did provide header for the Niche but not basement and said we did not pay for that basement |
4)
However, Operation Manager
said Fowler only added Fireplace for us
as we paid $10 k for that and they provided the header of the Niches but not the basement as we didn’t pay
for that which meant the Manager refused to act on the legal written acceptance
by Fowler Sale Consultant and the Manager refuse to understand that Fowler
forgetting providing /drawing that Niche basement (together with Fireplace) for
us. In addition, it is so much ironical for having "head" without "leg" for such Niche. Is there some one WHO is proud of their job can be able to provide such incomplete product? No further comment, isn't it?
Sorry we can't upload document for the Sale Consultant's acceptance email on our Niche request as the document is not in photo image.
5)
Regarding mirror sliders,
actually, there was free 3 mirror sliders included in our modified design. All
3 mirror sliders have the same indication on the plan so that I have only
recognized at the time the Operation Manager said we could not get the mirror
slider to WIR (our daughter bedroom) that there were only 2 mirror sliders (to
our bedroom) which were noted in the variation.
6)
The Manager initially said that
mirror slider to our daughter bedroom was impossibly manufactured and even our Sale Consultant also re-confirmed
in this regards! After we proved that
the Sale Consultant memory was wrong by Fowler’s note that such kind of mirror
slider has already manufactured for our bedroom. Then,
the Manager said we still couldn’t get the mirror slider without paying ($300
for admission fee and $520 for supply and painting the door).
Sorry
we can't upload document for the Fowler Variation Note and Sale Consultant's emails on
our Mirror slider (Bed 2) request as the document is not in photo image.
7)
The Manager arguments over the
3 emails regarding these 2 issues are really “cheap” which should not be expressed at his managing level. He has tried to make his job supper convenience (for himself) by simply referred to the quotes and variation. Yes, we need to live by principle and comply the legal document. However, written acceptance by Sale Consultant and display homes description are of equally legal value. His business judgement should not be different from the written commitment and display home description by Fowler Homes' Sale Consultant. $ 820 ($300 for admission fee and $520 for
supply and painting the door) is not small money but this amount of money won’t
make us poorer. We are happy to pay such amount of money if necessary. Certainly,
that amount of money won’t make much more profit for Fowler
8)
The issue is why we have been
provided 2 mirror sliders in our bedroom
but there is none mirror slider in our daughter bedroom ? why we need to pay
that money to get the mirror slider included in our tender? why we couldn't get the Niche basement that Fowler has accepted to provide?
Yes, we live and we learn. And we live our life and raise our kids by what we have believed in are legal document, principle, commitment and trust. We should reserve judgment until the
whole process is over, but at the moment it is unlikely that I would recommend Fowler to anybody else.
Note: I have edited on red color due to English expression.
. However, this morning issue has become beyond the limit.
