The summary of what had happened on our build:
1) The entry 24th Sept about our daughter and her friend was also posted at the same day on the Product Review Page at http://www.productreview.com.au/r/fowler-homes/295669.html
2) On 6th Oct, I have posted the below message on the Product Review Page
"Dear Fowler Homes
We wish to report the latest laughable update with our build. The Site
Supervisor wrote emails 2 times (together with verbal talk at least 2
times) to confirm our PCI date on Oct 4 and we made an appointment with
the independent building inspector at 11am on 4th Oct.
On 1st Oct, we wrote him email expressing our concern with a long list
of outstanding jobs and none movement on our site over the past 3 days. Site Supervisor wrote back: "I completely got my dates
mixed up and apologies for canceling the PCI and will push to get the
works ready and will advise to re schedule PCI".
3) Fowler Home Responded as below:
Shame - we dont write responses to ignorant
remarks and childish beahour. Shame how about you contact our office
9757 2300 and organise a meeting with our senior management team and
show your face, in a face to face meeting so we can address any issues
you may have. its easy to hide behind a faceless remark. I urge you to
contact us and i will make sure our management are available to meet
with you use the refrence Shame so we know who you are. I am sure you
have the time as you have posted coments on every review so put the
effort into coming to see us!!
Kiko - In response to you obserd remarks above "your 10 year old
daughter being subject to a protest against Fowler with her friends" -
firstly we will not be further responding to this as it is border line
child abuse who in their right mind would write these comments and
support their 10 YEAR OLD INNOCENT daughter to protesting??? we are
talking about a child a child who is not legally allowed to vote or
understand what a protest is - People reading these comments can now
understand what type of person we are dealing with here because who
would allow there child to protest - We were shocked at reading this!!
We will not comment any further as it is clear we cannot come to a
resolution with you. Kiko please remember you checked your plans for
over 4 months we did over 20 revisions and you marked every niche, nook
and dimension so i think you missed the above items not Fowler.
We will not be responding to any further comments from these two people -
Potential Clients you can see above who Fowler Homes are dealing with
and the type of characters we are dealing with! Fowler Homes are
commited to customer service and giving our clients a wonderful home
which is of prestige quality and finishes and this shows throughout our
homes and reputation in the industry. This wee in a HIA media release
Fowler Homes was published as the 14th larget builder in NSW thats a
great acheivement in a time when the economy is not doing so well we
have had a rapid growth and that is thanks to our wonderful staff,
clients, contractors and suppliers we have a great team and great homes!
thank you to all of you.
Fowler Homes
posted on Oct 6, 2012
4) We responded as below on Oct 6
To Fowler Home Respondent,
Please note:
1) We are one of the 2 reviewer here showing clearly our job number
which mean we open our identity with Fowler Homes . You should be
smarter to realize this instead of advising how we should go face to
face with the Fowler Homes Office
2) You also need to educate yourself more about our case before
advising us that we should call the Fowler Homes Office to make an
appointment. You should know that:
# Before putting our review here on Sept 24, we had written this
contents emailing on Sept 24 to the Construction Manager RC, Operation
Manager RM, Office Manager JV, our Sale Consultant HO and the Site
Supervisor. Do you want us to specify their names?
# Before sending that Sept 24 Email to Construction Manager RC,
Operation Manager RM, Office Manager JV, our Sale Consultant HO and the
Site Supervisor, we had series of 6 emails and 3 phone call from Sept
10-14 discussing about the issue and we were finally advised (Sept 14)
there was no resolution for the issues
# Right after the final email from the Operation Manager on Sept 14
in this regard, we have advised on Sept 14 the Construction Manager RC,
Operation Manager RM, Office Manager JV, our Sale Consultant HO and the
Site Supervisor that we will log our complaint in the NSW Department
of Fair Trading to seek for the resolution
3) As you did admit that Fowler Homes provide none resolution for
our issue , we just wonder why you still advise us to make an
appointment for nothing ?
4) Do you have kids? Do you know that kids can’t be tell the
untruth? So, we hope you are more careful to use the terms of “kid
abuse”. You are right kids don’t have a right to vote for election but
they have a plenty rights to ask the questions and voice their idea……
5) Thank for your honesty to say you are shocking to read our story
about 10 year old girl and her friends ….We are sure not only you but
all readers including the NSW Department of Fair Trading, the
Councillors of the Ku-rin-gai Council and our family members who are
lawyers and the parents of our daughters friends who are also lawyers
have been very interested in reading the letters which I can't upload
here but I also attached on our Sept 24 email to the Fowler management.
6) Regarding our referred to the so-called 20 revisions, please do
more home work to know how many percentage of our revisions came from
Fowler own mistakes and missing items. We will provide all written
evidence that over 50% of revisions came from Fowler side to the NSW
Department of Fair Trading to request their investigation. You know very
well how these concerned people at Fowler Homes were impotent.
5) Fowler Home responded on 7th Oct as below:
Kikichan sorry you misunderstood us the meeting we were referring to was
for shame. You are correct we already have your items of discussion and
we don't require a meeting. In regards to your daughter yes I have kids
abs that's what disturbed me because I would never let them be exposed
to protesting maybe pore choice of words. Fair trading is a great way to
go as its an independent body who inspects and provides an outcome when
mediation is required so we will await their response. I'm sure you
will love your home once you move in very shortly. Be advised Kikichans
home is customized and a large impressive design which does take extra
time to build due to the size and detail and it will look amazing.
Building is not easy and one of the most stressful times in our lives as
it is the dream and the moment where you save to achieve this milestone
and wonderful home for your family to enjoy and we understand that but
people do get emotional and angry but at the end is when it counts as
houses arnt made in factories they are onsite by people and yes there
will be mistakes but they will be rectified. We take pride in our houses
and despite what you think our customers are the first priority for
fowler. Remember in the world there are 100s of millions of different
personalities and we cannot make everyone happy all the time although we
try. Again I'm sure you home will be beautiful.
. However, this morning issue has become beyond the limit.
