Our rebuild modified Vienna 42 with Fowler

Our rebuild modified Vienna 42 with Fowler

Wednesday, 1 February 2012

Re-scheduled sitestart and LOST communication - Mon, Jan 30

Our site start would be on Wed, Jan 25 and our simple CC would be obtained by the Xmas break as written by Tom.

However, after 2 months excluding the Xmas break, our very basic CC is still ......missing in action.

Ordered site start Jan 25 was not certainly done because of the rain.

We wrote an email requesting info for site start re-schedule and the CC on last Friday morning (Jan 27), has been chasing up till today (Monday, Jan 30) but no one give us such basic info!

I really think I will ask Fo to work for them as a volunteer as I'm sure I know how to make the customers happy building and how to keep the customer even happy waiting along with the building procedures!
We are not really sure what is going on with our CSO. We emailed her and OM on Monday, Jan 23. And we called her TWO times and left two messages requesting her feedback to tree protection fencing and others for our site start. But we have never heard back anything from her.

This morning, we called our CSO again and Sara - FO 's phone receptionist has just told that CSO di...d not answer the phone and Sara would take our message for CSO.

So far there have been "lost" communications over the past 2 days and half. In addition, the review about FO time management, quality and communication for construction has been remaining very very negative on this website
http://www.productreview.com.au/p/fowler-homes.html . That all makes us very alarm.

We really hope that FO has recognized their problems and issues with their current/existing customers. That means instead of chasing prospective customers, they should focus to make their existing customers happy. Then, powerful mouths of words from their existing customers will make more and more many new customers come to build with FO.

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